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IDRS Launch Reflects Rapid Increase in Demand for Dispute Resolution Services

The Chartered Institute of Arbitrators (CIArb), one of the UK’s leading providers of alternative dispute resolution (ADR) to business and consumers, has announced that in future all of its ADR services will be delivered by a wholly owned subsidiary company, IDRS Ltd. The move comes in response to a rapid increase in demand for dispute resolution services that could not be fully met while remaining under the Institute’s direct control.

IDRS, which began operating on March 1, will work within three distinct market segments: the UK consumer redress market; the ADR market for disputes between commercial businesses of any kind; and disputes in the UK public sector market.

The company will operate independently of the CIArb which has appointed two non-executive directors to the IDRS Board, Anthony Canham its Chairman, and Joseph Wan, to ensure that the company will always deliver services that meets its committed values of independence, integrity and impartiality.

IDRS will provide all recognised forms of ADR including conciliation, mediation, adjudication, early neutral evaluation and arbitration.

Allan Connarty, the Managing Director of IDRS, said:
“We need to accommodate rapid growth in demand for services in a range of sectors. We are adding projects all the time, such as the new tenancy deposit protection schemes and the personal injury scheme, RAPID. While we have a legacy from CIArb to respect, the creation of IDRS will allow us to improve our offer to users. We will focus 100% on delivering high quality ADR services to businesses, consumers and government, using the best ADR practitioners.”

In its three target markets, IDRS inherits a number of key partnerships. In the construction and property sector, the company will provide adjudication and other ADR services for construction projects; solutions for disputes about commercial leases and for local authority landlord and tenant disputes. For national government IDRS will continue to provide ADR solutions for disputes concerning the climate change levy, pesticides safety, general product recall, coal mining subsidence and boat safety, among others.

IDRS already plays a key role for the communications industry both for consumer redress, through the Communications & Internet Services Adjudication Scheme (CISAS), and the commercial sector by providing solutions for disputes related to credit vetting, inter-connection, infrastructure provision and other key operational business areas.
Nick Oldfield, Director at Computershare, the financial services and technology provider for the global securities industry and the operator of one of the new tenancy deposit protection schemes, welcomed their association with the CIArb and the establishment of IDRS, saying, “We are very pleased to be working with the CIArb and fully support its decision to focus attention on delivering high quality services to businesses and consumers through IDRS. We look forward to the benefits this will offer users of our scheme.”

The City Disputes Panel (CDP), one of the UK’s leading providers of ADR services to the financial services and business communities, will also operate in future as part of IDRS. Through IDRS, CDP and its staff will continue to focus on providing tailored services to the City and major corporate clients.

Hilary Heilbron QC, Chairman of the CDP, said:
“Last year we entered into an historic cooperation agreement with the CIArb under which we agreed to share know-how and support services. Moving the CDP’s operations to the CIArb was the obvious next step and I welcome the recent move to transfer all ADR services, including those relating to CDP, to IDRS.”

IDRS will be based at new premises at 24 Angel Gate, City Road, London EC1V 2PT. The company can be contacted on 020 7520 3800.
Website: www.idrs.ltd.uk

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